Relationship Manager

Job description

Key Responsibilities:

• Handle insurance leads exclusively by conducting calls to sell insurance products, leveraging relevant experience from similar roles in competitor organizations.

• Drive insurance sales with assigned customers mapped to the VRM.

• Deliver outcomes aligned with key metrics such as NPS, service levels, service quality, and sales performance.

• Ensure high-quality communication while meeting productivity and service benchmarks.

• Provide a consistent and delightful customer service experience, ensuring timely resolution of queries and issues.

• Adhere to information security protocols and quality process standards.

• Stay updated and comply with any process-related updates or changes.

• Actively implement feedback from Team Leaders, or Quality Analysts to enhance performance.

Job Requirements:

• Minimum educational qualification:Graduate.

• Candidates must reside near Thane;candidates from the western line will not be considered.

• Employment gaps exceeding one month are not acceptable.

• A minimum of one year of tenure in the current organization is mandatory.

• Strong conversational and English communication skills are essential.

Role:Relationship Manager

Industry Type:Insurance

Department:BFSI,Investments & Trading

Employment Type:Full Time, Permanent

Role Category:Life Insurance

Education

UG:Any Graduate

Industries: Financial Services, Insurance, Investment Banking