Relationship Associate Officer

Full job description

What You'll Do

Provide exceptional customer service experience by answering inbound calls promptly and professionally.

Respond to various customer inquiries regarding our banking products and services.

Efficiently resolve customer complaints and issues, escalating complex cases as needed.

Accurately record customer information and interactions in our system.

Identify opportunities to improve customer experience and streamline processes.

Adhere to established procedures and comply with information security and data privacy policies.

What You'll Need

Any Diploma or bachelor’s degree.

Excellent English communication skills (written and verbal).

Ability to work on rotational shifts and weekends.

Strong problem-solving and interpersonal skills.

Available to join immediately.

A proactive and customer-centric approach.

Bonus Points

Previous experience in a customer service role, preferably within the banking industry.

Benefits

Competitive salary

Incentives based on the KPIs achieved

Health insurance

Career development opportunities

ENBD Employees' staff benefits

 

Industries: Financial Services

Function: Others