Receptionist

Full job description

Job Description:

Position Name: Receptionist

Responsibilities:

Guest Services: Welcome guests warmly, providing a friendly and professional demeanor. Assist with guest inquiries, check-in/check-out procedures, reservations, and general assistance throughout their stay on board.

Front Desk Operations: Manage the front desk area, ensuring it is clean, organized, and presentable at all times. Answer phone calls, emails, and other communication channels promptly and professionally.

Guest Records: Accurately enter guest information into the reservation system, including personal details, preferences, and special requests. Maintain guest records and update guest profiles as necessary.

Cash Handling: Process guest payments, handle cash transactions, and maintain accurate records of financial transactions in accordance with established procedures.

Concierge Services: Provide information and assistance to guests regarding onboard amenities, activities, dining options, and excursion bookings. Offer recommendations and make arrangements for guest requests.

Communication: Coordinate with various departments, including housekeeping, food and beverage, and entertainment, to address guest needs, resolve issues, and ensure seamless operations.

Administrative Support: Assist with administrative tasks, including filing, data entry, document management, and other clerical duties as assigned by the management team.

Guest Relations: Build positive relationships with guests, ensuring their needs are met and addressing any concerns or complaints professionally and promptly. Strive to exceed guest expectations and enhance guest satisfaction.

Safety and Security: Follow established safety and security procedures, including monitoring guest access to secure areas and reporting any suspicious activities or incidents to the appropriate personnel.

Knowledge Update: Stay updated on ship information, itineraries, safety procedures, and other relevant information to provide accurate and up-to-date information to guests.

Qualifications:

Customer Service Skills: Excellent customer service skills with a friendly and professional attitude. Strong interpersonal and communication skills to interact with guests of diverse backgrounds.

Industries: Staffing & Recruiting

Function: Others