Receptionist

Full job description

OVERALL PURPOSE OF THE JOB:

The Receptionist is the first internal point of face-to-face or telephonic contact for the campus and is responsible for welcoming guests and greeting people who visit the campus and directing them appropriately. The Receptionist is also responsible for ensuring that the reception area is well maintained and for co-ordinating the front-desk activities including but not limited to, distributing correspondence promptly, operating the switchboard and service desk efficiently and redirecting phone calls to the appropriate staff member or taking and delivering messages promptly when staff members are unavailable.

RESPONSIBILITIES:

CAMPUS RECEPTION AND SWITCHBOARD DUTIES:

Creates an organised front office environment (orderly systems, clean, professional and neat).

Receives and welcomes prospective and current students, parents and guests by greeting and directing them appropriately.

Builds relationships with students and parents through professional interactions.

Operates the switchboard by receiving and screening / directing calls promptly, professionally, friendly and efficiently and gathers the relevant information (i.e. reason for the call) from the caller to ensure that calls are directed to the appropriate staff member.

Takes detailed messages when staff members are not available and delivers these messages timeously to the appropriate individuals.

Deals with queries from students and directs them to the correct departments.

Assists with intercom instructions.

Daily check-ins with the principal to confirm who is not in the office etc – therefore, redirecting calls efficiently and promptly.

Log all incoming calls onto service desk , correctly and promptly.

Ensure SalesGuru SLA's are passed.

Organises the flyers and fact sheets at Reception in a neat and orderly manner and supports the Marketing Assistant/s in ensuring that the waiting area and interview rooms are neat and tidy.

2. VISITORS/ CUSTOMER SERVICE:

Meet and greet visitors

Offer Tea/ Coffee to all visitors.

Manage the announcement of visitors.

Ensure sound knowledge of the Organisation in order to direct enquiries efficiently and be able to provide information on the products and services offered.

Evaluate customer complaints and pr

Industries: Education

Function: Others