Receptionist

Full job description

Job Description

Pepkor Speciality is committed to delivering exceptional customer service and operational excellence. We are looking for a passionate, energetic, and customer-focused Receptionist to join our dynamic team. The successful candidate will play a crucial role in creating a positive first impression for visitors, clients, and employees by providing a professional and welcoming reception experience.

Key Responsibilities

Manage all incoming calls via the switchboard and direct them to the relevant departments or individuals.

Greet and assist visitors with professionalism, ensuring a pleasant and positive first impression.

Maintain the reception area to ensure it remains neat, tidy, and welcoming at all times.

Schedule appointments and meetings and coordinate room bookings for employees and clients.

Ensure the smooth running of daily administrative tasks, including sorting mail, handling deliveries, and managing office supplies.

Build and maintain strong relationships with employees, visitors, and clients.

Monitor and ensure the functionality of office equipment (e.g., phones, printers).

Collaborate with various departments to ensure effective communication and coordination.

Qualifications

A Secretarial/Office Administration Diploma or equivalent qualification.

Knowledge, Skills and Experience

A minimum of 3 years’ experience in managing and operating a busy switchboard in a corporate setting.

Proficiency in the latest Google Suite packages or Microsoft Office packages (Word, Excel)

Excellent verbal and written language skills in English. The ability to converse in a second official language would be an advantage.

Strong telephone etiquette and communication skills with the ability to handle calls professionally and courteously.

Excellent interpersonal skills and a pleasant, friendly demeanor, capable of building rapport with visitors and colleagues.

A strong service orientation and exceptional relationship-building and networking abilities.

Ability to remain flexible and maintain a positive attitude under pressure, adapting to a variety of circumstances.

Strong time management, planning, and organizational skills to efficiently handle multiple tasks.

Self-motivated, reliable, and committed to meeting deadlines with attention to detail and accuracy.

Professional presentation of oneself and the company at all times.

Discreet in handling confidential information with integrity.

Ability to communicate effectively at all levels, both within the organization and with external clients.

Own vehicle is essential for commuting to work due to the operational requirements of opening and closing the office building.

Ability to work independently while taking responsibility for tasks and outcomes.

 

Industries: Education

Function: Others