Receptionist

Full job description

To provide a range of reception intake and associated administrative services pertaining to incoming patients. The front office executive will answer and direct incoming calls to appropriate individuals. Perform specified routine procedures such as greeting and referring patients, answering routine/administrative inquiries, and general office support activities as appropriate.

Greets patients or their families and finds out the nature of their enquiry.

Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.

Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.

Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.

Communicates all information to Floor Supervisor on daily basis.

Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment, timely & prompt assistance, optimizing waiting time. Provide adequate information as & when required.

Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.

Investigates patient/visitor concerns and implements appropriate courses of action.

To ensure appropriate Billing of Service rendered by patient through HIS.

Keeps accurate records of discussions or correspondence with customers.

Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster.

Perform other related duties incidental to the work described herein as and when assigned by the higher authorities.

Provide communication support-assist colleagues, including clinicians and nurses in communicating with patients who have language barriers preventing smooth flow of information, in clinic setting or otherwise, as applicable.

Preferably a graduate in any discipline.

Minimum 1-year experience as a receptionist in a patient focused environment and operation of multi-line switchboard system is preferable. Interest to work in a Hospital related environment.

Proficient technology application skills. Basic MS Office (Word, Excel, & Power point) MS Outlook & Internet explorer skills.

Must have exceptional interpersonal skills, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals, superior phone etiquette skills

Industries: Hospital & Health Care

Function: Others