Production Engineer

Compliance Finance Credit Risk RHG LEGAL Job Title: ITOPS/Production Engineer Date: Jan 2025 Department: Production ITG - APS Functions Location: Mumbai Business Line / Function: APS Functions Reports to: (Direct) Grade: (if applicable) (Functional) Number of Direct Reports: Directorship / Registration: NA Position Purpose The main responsibility of Production ITG - APS organization is to provide applications production support services. Leveraging BNP Paribas Paris teams’ expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner. The Production Support team member for the Production ITG - APS team will be primarily responsible for following activities: · Application/Infra Incident Management · Application/Infra Request Fulfilment · Application/Infra Change Implementation · Application/Infra Monitoring · Application/Infra Automation · Functional application support The team is also expected to work closely with their Paris and AMER regions colleagues. Responsibilities Direct Responsibilities Providing technical and functional support: · Providing technical and functional support · Managing incidents within the scope · Guaranteeing the eradication of problems Implementing monitoring and supervise the application’s technical and functional components: · Implementing the system and parameters used to monitor its scope · Monitoring the smooth implementation of processing according to the production plan · Checking the functional and technical quality of the interfaces / transfers between applications · Monitoring the condition of the application’s technical components · Ensure that the application meets its functional requirements and operates as intended · Checking the proper running of application backups and restoration Orchestrating and managing the various releases within his/her scope Creating and enriching the application document framework Maintaining operating procedures Create Automation through Gitlab, Ansible, DAIR … Create and Deploy updates for Obsolescence, patches … Contributing Responsibilities · Contributing to the processes belonging to the activity, observing requirements and carrying out the necessary remediation · Contributing to the construction of production dashboards and undertaking the actions defined for improving the service · Contribute to continuous improvement actions Technical & Behavioral Competencies Primary skillsets: · Proficient in ITIL Operation Methodology with strong analytical skills and Proven work experience. · Operation Excellence on Redhat, Windows servers · Vulnerability remediation for LINUX servers and Windows servers · Knowledge on configuration management, monitoring, continuous Integration tools on UNIX and windows platforms; Ansible tools setup · Automation of deployment, customization, upgrades and monitoring through DevOps tools · Strong English communication skills. Secondary skill sets (good to have): · Experience in providing 24x7 support for critical servers, Availability, Performance, Monitoring, Incident response, Preparation, Change management and Capacity management · Experience working with ServiceNow Ticket Tool · Self-starter with a proactive approach and a problem-solving mindset, capable of working on multiple projects simultaneously and meeting tight deadlines. · Experience with Kubernetes and containers. Proven working Experience with the Technology below: · Configuration management tools: Ansible, Gitlab CI , DAIR · Script: Shell · Monitoring: Dynatrace Specific Qualifications (if required) Skills Referential Behavioural Skills: (Please select up to 4 skills) Ability to collaborate / Teamwork Attention to detail / rigor Ability to deliver / Results driven Ability to share / pass on knowledge Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Ability to set up relevant performance indicators Analytical Ability Ability to develop others & improve their skills Choose an item. Education Level: Master Degree or equivalent Experience Level 5-8 years Other/Specific Qualifications (if required)