PreSales Intern (APAC) at Finmo

Job description Company Description A global fast-growing start-up headquartered in Singapore. Finmo is built on the foundation of real-time payments rails and facilitates instant money transfers, accurate cash flow forecasting, optimized liquidity management, effective financial risk mitigation, and seamless compliance with financial regulations – in one place. Mission: Our mission is to simplify payments, automate mission-critical treasury functions, and empower businesses and consumers to transact with the most relevant methods that optimize speed, convenience, and cost. Job Description Are you ready to dive into the fast-paced world of B2B payments and kickstart an exhilarating career in fintech? At Finmo, we don’t just offer internships — we launch futures. Get hands-on experience driving growth, building client relationships, and contributing directly to our success. Impress us during your journey here, and you’ll earn the opportunity to join us full-time and take your career to the next level! If you're driven, curious, and ready to make an impact, we can't wait to meet you! Key Responsibilities: • Technical Point of Contact: Act as the primary point of contact for Finmo's fintech clients during their onboarding process, ensuring a seamless and positive experience from the outset. • Relationship Building: Build and nurture strong relationships with merchants throughout their journey with Finmo, acting as a trusted advisor and technical expert. • Customized Solutions: Provide customized solutions to merchants, addressing their unique use cases and business requirements, and demonstrating a deep understanding of the payments industry. • Solution Decks and Documentation: Create solution decks and diagrams for initial demos and maintain up-to-date solutions documentation. Develop a generic deck for standard use cases to streamline the initial sales process. • Discovery Calls: Participate in initial discovery calls with the sales team to suggest tailored solutions, utilizing a problem-solving mindset to think outside the box and address complex challenges in the payments industry. • Self-Serve Onboarding: Leverage knowledge and expertise to implement self-serve customer onboarding solutions, enabling a scalable and efficient onboarding process. • Onboarding Assistance: Own the account post-deal closure and assist merchants with queries during the onboarding phase, ensuring a smooth transition and addressing any concerns that arise. • Technical Support: Provide technical API assistance during the integration phase, supporting merchants with troubleshooting and resolving any technical challenges encountered. • UAT and Production Testing: Assist merchants with User Acceptance Testing (UAT) and support them through production testing post-UAT sign-off, ensuring that all issues are resolved before go-live. • Communication Bridge: Act as the bridge between merchants and Finmo’s Tech/Product teams, effectively communicating merchant feedback to help enhance and improve the product. • Compliance Collaboration: Work closely with compliance teams to evaluate merchants' businesses, assess financial risks, and recommend solutions that align with Finmo’s risk appetite while ensuring smooth operations. • Documentation and Handover: Work on comprehensive documentation for the complete handover to the customer success team, ensuring a thorough understanding of the merchant’s setup and needs post-stabilization. Qualifications Must-Have Skills: • Confident Communication: Ability to confidently engage in conversations, both one-on-one and in group settings, with clients and internal teams. • Fluent in English: Strong command of spoken and written English to effectively engage with global clients. • Presentation & Document Creation: Proficiency in creating professional, visually appealing solution documents using tools like PowerPoint, Google Slides, or Confluence. Good to Have: • REST APIs: Basic understanding of APIs and HTTP methods such as GET, PUT, POST, etc. • Postman: Hands-on experience with Postman for debugging and testing APIs. Additional Information Stipend: Fixed: INR 20,000 per month