Permanent - Customer Experience Executive - Dubai Mall

Full job description

MAIN RESPONSIBILITIES

Greets customers including answering phones and directing customer inquiries to appropriate party

Answers routine billing questions/issues from customers

Assists in the opening and closing of the store which includes and but not limited to cash handling and deposits

Completes, processes, and maintains applicable paperwork and records.

Manage the daily till (Cash/Deposit) and till procedures.

Handle goods and deliver them to the clients. 

Optimize greeting (Greetings/Department at the end of the sales transaction) 

Effectively train and direct the activities of cashier assigned to the front end and set the standard for customer service.

Provide on the job training to the junior cashiers

Accepts cash, cheques, wire transfers or credit cards for payment and completes cheque and credit card transactions according to established procedures and guidelines 

Ensure register/counter areas are neat and stocked with necessary supplies

Identify prices of goods using memory or scanner

Enter transactions in the cash register and provide customers with the total bill

Sort and count currency and coins

Issue receipts and change to customers 

Count money at the end and beginning of each shift

Process credit card and check payments

Perform the duties of customer service representative when required

Assist in stocking shelves, rotating merchandise, and marking prices

Open and close tills

REQUIREMENTS

Excellent oral and written communication skills

Detail oriented and highly observant

Ability to multitask

Possesses strong mathematical skills

Cash handling experience preferred

Proven good customer service background

Professional behavior

 

Industries: Retail

Function: Others