Patient Experience Executive

Full job description

Greets patients or their families and finds out the nature of their enquiry.

Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.

Advocates patients’ and their families’ rights and responsibilities, confidentiality, information, and education.

Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.

Communicates all information to the Floor Supervisor on a daily basis.

Expedites the flow of visitors/patients and ensures that each person receives outstanding customer service by providing a friendly environment.

Provides information about medical insurance coverage to patients and checks the same diligently before sending the patient to the doctor.

Investigates patient/visitor concerns and implements appropriate courses of action.

Keeps accurate records of discussions or correspondence with customers.

Performs duties of handling patient/telephone/cash/back office work as specified in the duty roster.

Performs other related duties incidental to the work described herein as and when assigned by higher authorities.

Complies with all OSH and infection control policies, standards, and procedures and cooperates with hospital management to meet those requirements.

Works in accordance with documented OSH procedures and instructions, following specific responsibilities.

Is familiar with emergency and evacuation procedures.

Notifies OSH hazards, incidents, near misses, and issues, and assists with the preparation of risk assessments and incident reports.

Complies with waste management procedures and policies.

Attends applicable OSH/infection control training programs, mock drills, and awareness programs.

Uses appropriate personal protective equipment and safety systems.

Greets patients or their families and finds out the nature of their enquiry.

Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.

Advocates patients’ and their families’ rights and responsibilities, confidentiality, information, and education.

Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.

Industries: Hospital & Health Care

Function: Others