Patient Admin Supervisor - UAEN

Full job description

Responsible to supervise and lead a team, providing general support for the front office department ensuring all patient administration processes are followed.

Operational Management

Managing Patient Experience

Compliance with Regulations

Staff Supervision and Training

Budgeting and Financial Management

Scheduling and Workflow Optimisation

Patient Safety and Care

Performance Metrics and Reporting

Risk Management and Incident Reporting

Align daily operations with the company’s values and culture.

Support the team in achieving departmental goals and objectives.

Supervise work outputs related to appointment scheduling, patient registration, medical insurance & billing.

Provide training and mentorship to team members to ensure quality standards and service delivery.

Continuously maintain an enabling environment where you can develop and grow your team.

Orientate new joiners and sign of probation periods.

Ensure professional conduct and discipline within the team is followed.

Provide support in the recruitment and selection process of team members.

Monitor employee scheduling of the department to ensure operational coverage.

Support and monitor cost management initiatives.

Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.

Support staff engagement initiatives.

Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.

Complete yearly appraisals, coach & developing the team.

Maintain quality service by ensuring quality customer service standards, identifying trends & recommending process improvements.

Complaint management & process improvements linked to overall patient experience.

Participates in Hospital training programs.

Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.

Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.

Exercises effective interpersonal skills in dealings with department staff, colleagues and management.

Maintains patient & staff confidentiality.

Investigate billing discrepancies by reviewing the patient’s records, insurance information, and charges to identify errors.

Address patient concerns regarding incorrect charges or billing questions and facilitate resolution in a professional manner.

Track outstanding bills and provide regular updates to management regarding billing performance, collections progress.

Industries: Health, Wellness & Fitness

Function: Healthcare Administration