Patient Admin Executive - UAEN

Full job description

Treating the patients with respect, kindness, and empathy. Following proper individual and telephone etiquette while interacting with patients

To check the appointment schedule for the day and reconfirm them and prepare the required documents and accommodate patients smoothly.

Provides information about the medical insurance coverage to patients and checks the same through online eligibility diligently before sending the patient to the doctor. Provides the related documents like claim form and eligibility to the doctor’s clinic when required.

Verifies the insurance card validity, coverage, and approval status. Checks doctor’s and patient’s signature on the claim form whenever applicable

Registration of the patients visit in the hospital system for both new and revisit patients

Billing the services rendered and collection of the payment with correct explanation to the patient

Maintaining transparency in cash collection as per the payment slip. Receipt of payment through cash/credit card/cheque/vouchers to be accurately allocated in the HIS.

Responsible for verifying the services rendered to the patient as per the doctor’s order during billing

Responsible for issue of receipts & detailed summary of bills.

Maintaining confidentiality of the patient files/related information at all times

Catering to the needs of all patients (with or without appointments).

Registration of new patients to include the explanation of the Patient & Family Bill of Rights & Responsibilities.

Communicating information or messages received, to the concerned person effectively and promptly

Provides information to assist patients or refer them to concerned department/appropriate contact in the organization.

Participates in the monthly staff educational conferences/ trainings/seminars

To follow the duty schedule prepared by the supervisors as per the requirement of the departmental operations (different time schedules).

To assist in collection of patient feedback and to guide the patients regarding the complaint redressal procedure whenever required. To aid in the projects and tasks pertaining to improvement of patient satisfaction

Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.

Investigates patient/visitor concerns and implements appropriate course of action.

Performs duties of handling Patient / Telephone / back office work as per the departmental need

Daily auditing of bills to ensure that it is up to date and closed as per billing protocol

Maintaining the petty cash received as per the billing protocol along with handover process at the end of shift

Responsible for computing the total transactions of the day and tallying the same with the HIS.

Industries: Health, Wellness & Fitness

Function: Others