Patient Admin Executive

Full job description

The role of the Receptionist is to attend patients and their relatives in the Clinic to satisfy their non-medical needs. Handle enquiries and provide a high level of support and information to patients/guests in the Clinic.

To greet visitors and patients, determine their needs and guide them accordingly

To answer queries and to provide information directly to the person or on the telephone

To carry out relevant tasks & assignments as required and requested by immediate supervisor/management

Maintain a cordial liaison with Doctors, Nurses & other staff in order to create a harmonious and pleasant work atmosphere in the Clinic

Book appointments and follow up appointments according to the patient request

Quote for products and services

Ensure proper cleanness of the reception with an adequate supplies/stationary items

Ensure appointment schedules are adhered to with minimal or no waiting times

Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly

Frequent inspection for the managing and cleanliness of the lobby, reception, concierge and Clinic entrance.

Handle patient complaint in a timely manner, takes notes and seeks superiors assistance if the complaint cannot be solved within the department

To report on time to the shift and be flexible to move to another area if needed. Shall be flexible to change duty timing based on organization need.

Update the shift checklist and make sure that all the tasks are completed

Follow up on all the pending cancellations of registrations

Be updated about the accepted insurance cards in the Clinic

Any Bachelor degree preferred

Minimum 1-2 year in a similar organization

 

Industries: Hospital & Health Care

Function: Admin and Back office