Passenger Services Trainee (CPT)

Full job description

Ensure passengers are guided to the correct check-in queue and counters as required for smooth processing;

Check-in Closure Support: Assist in directing and filtering passengers to the appropriate queues as check-in closure approaches;

Ground Handling Assistance: Support ground handling staff by removing old baggage tags, tagging bags for families and groups, and assisting with general baggage handling as needed;

Document Preparedness: Encourage passengers to have identification documents ready as they approach the check-in counter, enhancing process efficiency;

Special Passenger Assistance: Prioritize and guide elderly passengers, those needing extra assistance, and families with young children to expedite their check-in process;

Hand Luggage Monitoring: Use sizing bins to check and monitor hand luggage compliance within the check-in queue;

Baggage Payment Processing: Operate Baggage Payment (POS) devices in the queue to assist passengers who need to complete baggage fee payments;

Security Queue Support: Interns to assist at security checkpoints, advising passengers to remove laptops, belts, and watches to facilitate faster processing at the Central Security Point;

Queue Fast-Tracking: Help expedite processing for passengers with imminent flight departures if long queues are present;

Maintaining Queue Area Neatness: Keep check-in counters and queue areas tidy, aligning stanchions, removing trolleys, and ensuring the queue system is organized and unobstructed;

General Guidance: Provide directions to passengers for nearby facilities such as the OOG belt, restrooms, boarding gates, and smoking areas.

Must be 18 years and older (Essential);

Must be able to cope with pressure (Essential);

Fluent in English (Essential).

Communication skills;

Customer service;

Time management;

Own transport.

Please take note of the additional details below:

Dates: 07 April - 04 May 2025.

Location: Cape Town Airport.

Eligibility: Family members of FlySafair staff, 18 years or older, fluent in English, well-groomed, and able to work under pressure.

Industries: Airlines/Aviation

Function: Others