Passenger Services Trainee (CPT)

Full job description

Ensure passengers are guided to the correct check-in queue and counters as required for smooth processing;

Check-in Closure Support: Assist in directing and filtering passengers to the appropriate queues as check-in closure approaches;

Ground Handling Assistance: Support ground handling staff by removing old baggage tags, tagging bags for families and groups, and assisting with general baggage handling as needed;

Document Preparedness: Encourage passengers to have identification documents ready as they approach the check-in counter, enhancing process efficiency;

Special Passenger Assistance: Prioritize and guide elderly passengers, those needing extra assistance, and families with young children to expedite their check-in process;

Hand Luggage Monitoring: Use sizing bins to check and monitor hand luggage compliance within the check-in queue;

Baggage Payment Processing: Operate Baggage Payment (POS) devices in the queue to assist passengers who need to complete baggage fee payments;

Security Queue Support: Interns to assist at security checkpoints, advising passengers to remove laptops, belts, and watches to facilitate faster processing at the Central Security Point;

Queue Fast-Tracking: Help expedite processing for passengers with imminent flight departures if long queues are present;

Industries: Airlines/Aviation

Function: Others