Overnight Administrative Assistant for International Healthcare Company

About Us: At Quality Sleep Philippines, we are dedicated to providing top-notch support in the healthcare industry. We believe in the power of exceptional service and the importance of making a difference in our clients' lives. Join our dynamic team and help us elevate healthcare communication! Position Overview: We are seeking motivated and compassionate individuals to join our Healthcare team. As an administrative assistant, you will be the first point of contact for patients and healthcare providers, assisting with inquiries, scheduling appointments, and providing information on services. Key Responsibilities: Answer inbound calls and respond to inquiries in a professional and empathetic manner. Average 50-100 calls per night, NO QUOTAS Schedule appointments and provide relevant information to patients and healthcare providers. Maintain accurate records of all interactions and transactions in our CRM database. Collaborate with team members to ensure the best possible service delivery. Assist with resolving issues and providing solutions to enhance patient satisfaction. Monday-Friday night 9:30pm-5:30am shifts and will change to 8:30am-4:30am(daylight savings time) in March 2025. Qualifications: High school diploma or equivalent; associate degree preferred. Strong Proficiency in English is a must, pay will be dependent on proficiency and experience. Previous experience in a call center or healthcare setting is a plus. Strong communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Proficient in using computer systems and software. What We Offer: Competitive salary, this is a SUBCONTRACT position, no HMO coverage. Comprehensive training program and opportunities to expand into different roles. Opportunities for career advancement into management positions. A supportive and inclusive work environment.