ORM Executive

Role

Provide support to clients for social media and email. Handle customer queries and complaints on social media platforms and email, ensuring timely and accurate responses to customer inquiries.

Job Responsibilities

• Provide support to clients for social media and email

• Handle customer queries and complaints on social media platforms and email

• Ensure timely and accurate responses to customer inquiries

• Manage and resolve customer complaints effectively

• Maintain a high level of professionalism and customer service

• Collaborate with internal teams to resolve issues

• Keep accurate records of customer interactions and transactions

• Follow up on customer interactions and ensure resolution

Criteria

• HSC / Graduate

• Minimum 6 months of complaint management experience

• Strong communication skills

• Proficiency in using social media platforms

Industries: Consumer Services, Information Technology & Services, Telecommunications