ORDER MANAGEMENT (SBA)

Responsibilities:

Manage customer orders including domestic, export and consignment orders based on SOX compliance policy; order entry, order confirmation, invoice issuance and order follow-up till good delivery to customer inclusive documentation and problem-solving if any

Ensure timely and accurate LOR entry for orders delayed for any reason

Coordinate customer complaints and escalations with relevant internal stakeholders by ensuring timely communication and appropriate actions are implemented.

Respond to customer’ s inquiry in a timely and accurate manner

Build a strong partnership with internal team including cross-functional teams

Ensure smooth logistics processes including daily delivery operations / follow-up with 4PL and 3PL forwarders

Support implementation of work processes, techniques and systems; share knowledge (best practice) and contribute to continuous improvement in order management processes

Managing disputes (credit / debit / returns) and follow-up approval process and maintaining them into the system (PR1)

Ensure full compliance of each and every process in customer service to cover all internal / external audit requirements i.e. FSSC 22000, SOX, government audits

Requirements:

Bachelor’ s degree (no specific major fields required) – Foreign Trade / Business is preferred

2-3 years experience in Customer Service or Supply Chain

Knowledge in domestic and international trade

SAP and MS Office skills

Excellent communication and follow-up skills (internal/external customers)

Fluent business English communication skills

Cross cultural awareness

Work arrangement: on site/ night shift

Industries:Human Resources

Function: Others