Operations Manager, Quality, OPTIMA

Key job responsibilities

The Operations Manager Will

• Own and drive operational and business goals/metrics for the team owned

• Manage the team of Managers and ensure high service delivery and execution

• Manage the organization structure, and continuously look to align with scope of work, skill requirement, and budget

• Own end-to-end service delivery and planning, which includes infrastructure, staffing models, resource hiring, and optimizing utilization

• Establish measurement, reporting, and delivery management processes for effective accomplishment of team goals

• Establish & drive business communication and reviews with senior stakeholders

• Set a high quality bar and continuously reinforce a culture of quality and innovation

• Own the budgeting for the team

• Drive continuous focus on process excellence and automation. Provide inputs for technology roadmap for tool-development projects to improve process efficiency, quality and end-customer impact

• Set high hiring and performance bar, and drive performance management strategy, create mechanisms to measure and benchmark talent at various levels in the function, identify top talent and create leadership pipeline for self and all levels in the team

Basic Qualifications

• A Bachelor’s Degree with 5+ operations management experience with at least 3+ years in managing people managers.

• Experienced in managing large operations teams

• Strong, self-driven leader with demonstrated ability to proactively drive, manage and grow an operations team.

• Excellent communication (written & oral) skills and detail oriented

• Comfortable working in a fast paced, ambiguous, highly collaborative, dynamic work environment

• Proven ability to manage multiple, competing priorities simultaneously

Preferred Qualifications

• MBA from a premier management institute

• Six Sigma green belt certified

• Operations experience in eCommerce industry

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ADCI - Tamil Nadu - A83

Industries: Consumer Goods, Logistics & Supply Chain, Package/Freight Delivery