Omni-Channel T2 Customer Support - Ecommerce - English

Full job description We Could Use Someone Like You in Our Crew. Our gaming-oriented client is seeking T2 CS agents for omni-channel support of their customers needs via their Ecommerce platform. Mods on this project will provide T2 phone/chat/ticket support via Zendesk. Project Hours (all times Pacific): Mon to Sun, 6am - 8pm PST (must be willing to work at least one weekend day) Chat hours are 24/7 Commitment: 20 hours per week 90 days (as needed - this may be a month by month engagement) Hourly rate: To be discussed at interview stage Language: English Orientation Begins: April 14th, 2025 As a team member for this project, you will be responsible for: Providing Customer Support via Zendesk ticketing system Using admin order tools to review order status to provide resolutions to customers Using admin tools to review user accounts and assist with account issues. What We Are Looking For: Familiarity with Zendesk is a plus Previous customer support experience is required Chat and phone support experience is a huge PLUS! Comfortable taking the initiative Comfortable doing searches in multiple screens/windows using admin tools Mastery of the written word (grammar, spelling, punctuation) Ability to pick things up quickly Comfortable working in a fast-paced environment where a lot is expected from you Retail and/or eCommerce experience is a plus Passion for shopping and helping customers shop is required