Omni-Channel T2 Customer Support - Ecommerce - English - 3/25 (JR100121)

Full job description

We Could Use Someone Like You in Our Crew.

Our gaming-oriented client is seeking T2 CS agents for omni-channel support of their customers needs via their Ecommerce platform. Mods on this project will provide T2 phone/chat/ticket support via Zendesk.

Project Hours (all times Pacific):

Mon to Sun, 6am - 8pm PST (must be willing to work at least one weekend day)

Chat hours are 24/7

Commitment:

20 hours per week

90 days (as needed - this may be a month by month engagement)

Hourly rate:

To be discussed at interview stage

Language:

English

Orientation Begins:

April 14th, 2025

As a team member for this project, you will be responsible for:

Providing Customer Support via Zendesk ticketing system

Using admin order tools to review order status to provide resolutions to customers

Using admin tools to review user accounts and assist with account issues.

What We Are Looking For:

Familiarity with Zendesk is a plus

Previous customer support experience is required

Chat and phone support experience is a huge PLUS!

Comfortable taking the initiative

Comfortable doing searches in multiple screens/windows using admin tools

Mastery of the written word (grammar, spelling, punctuation)

Ability to pick things up quickly

Comfortable working in a fast-paced environment where a lot is expected from you

Retail and/or eCommerce experience is a plus

Passion for shopping and helping customers shop is required

 

Industries: Information Technology & Services

Function: Others