NOC Engineer

Job Description/Requirements

Region: Nairobi

Reporting to: NMC Shift Team Leader

Business Unit: Technology

Who We Are

Telkom is a technology company that provides integrated solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data/connectivity, digital financial services, as well as network services. Powered by its vast fiber optic infrastructure, it is also a major provider of wholesale carrier-to-carrier traffic, within the country and the region.

Role Purpose:

Reporting to Shift Team Leader- NMC, the incumbent will be responsible for executing 24 hour Network Health surveillance and alarm reporting utilizing network monitoring and surveillance Tools. This is a key role in the overall execution of the Technology strategy and will require a keen eye for Monitoring real time our telecommunication networks.

Key Duties and Responsibilities

• 24/7 Rota monitoring of GSM, Transmission, other Networks elements.

• Exhibit familiarity with the use of basic network monitoring tools: Lansupport, Netnumen, Cacti, I Manager, Huawei U2000

• Perform initial analysis to localize issues and restore if possible (1st corrective maintenance).

• Management of Trouble Tickets (TT) and Fault Escalation to the relevant technical staff.

• Perform Faults management by coordinating support resources;. Ensure timely resolution to trouble tickets

• Notification to keep management and other business units informed during system outages with reference to priority of the fault (Priority Matrix).

• Ensure timely follow up with customers via mails or phone calls on complains raised to NOC

• Producing reports and prepares dashboards on the network status and sending the same to all intended recipients as per the company laid down structures.

• Facilitate implementation of planned activities as per Change management directives i.e. by ensuring that implementers adhere to the Change management terms and conditions.

• Coordinate with Other partner NOCs on fault management

• .Ensure performance of preventive and maintenance procedures on all nodes on the network.

Academic background & Professional Knowledge:

• Bachelors Level Engineering Degree or equivalent in Electrical and Electronics, Telecommunications (Transmission)

• Minimum 2 years’ experience as a transmission engineer

Industries: Information Technology & Services

Function: Electrical Engineering