Logistics / Fulfillment Agent

Job Description/Requirements

Order Processing:

Receiving and processing customer orders accurately and efficiently.

Verifying order details and ensuring accuracy.

Picking and Packing:

Locating and retrieving products from storage areas.

Accurately picking items based on order lists.

Carefully packing items in appropriate packaging materials.

Shipping and Delivery:

Preparing shipments for delivery, including labeling and packaging.

Ensuring orders are shipped on time and in full.

Coordinating with shipping carriers for timely and reliable delivery.

Inventory Management:

Maintaining a clean and organized workspace.

Assisting with inventory management and cycle counts.

Monitoring inventory levels and alerting supervisors to potential issues.

Quality Control:

Performing quality control checks on products before shipping.

Inspecting merchandise for damage or other problems.

Customer Service:

Answering emails, phone calls, and processing returns.

Providing online customer service.

Other Duties:

Assisting in warehouse duties.

Collaborating with team members to maintain a streamlined fulfillment process.

Identifying and addressing any issues with inventory or order fulfillment.

Industries: Logistics & Supply Chain

Function: Others