Loan Recovery Agent

Description

Contacting customers and informing them of their overdue loans.

Inform customers of overdue accounts and amount currently owed

Collect payment by advising the Customer to pay his loan via the approved channel only.

Advising customers on their payment options and suggesting methods of payments.

Negotiating suitable payment plans.

Ensure all customer information is correct, including phone numbers and addresses.

Listen to customer's story and determine if debt can be collected.

Record all interactions and commitment to repay loans in the CRM.

Writing final notice warnings to customers when payments are not being made.

Maintain a detailed knowledge of business processes and procedures

Making use of the Customer Service Professional (CSP) behavioural pattern to give an indelible customer experience to ensure successful collection and also for an upselling opportunity

Perform other tasks as may be assigned by the Call Centre Management. These instructions would be reasonable and aligned to the Organization’s objectives.

Requirement

Understanding and proficiency in Hausa language is an added advantage.

Minimum of NCE, OND or their equivalents.

Proximity to Ikeja is strongly advised.

1 year working experience.

Applicant should be readily available to resume immediately.

Job Types: Full-time, Basic salary and Commission.

Industries: Consumer Services

Function: Sales