Lifestyle Manager (Immediate Joiner)

Lifestyle Manager: Armed with irrefutable professional attention, prompt service, strict quality controls and effective anticipation of needs, our dedicated lifestyle team helps customers in a variety of things. Be it sending flowers on birthdays, reminders for paying bills on time, and even recommending the latest home products. Our team of lifestyle managers are mapped to each family, do all the research, analysis and short list the best products and service experience for the customers.

Trained Professionals: Offering a much more professional service than domestic helpers, with Pinch, customers are served by a team of home specialists who will handle all the housework, chores and running around. If they already have a helper, we will have them trained by us to maximise their potential and effectiveness.

Technology: We take the hassle out of home management. Customers are given constant home and personal management advice, reminders and nudges, where the back-end system incorporates an algorithm that remembers preferences and generates instructions to meet our customers’ home goals.

Pinch has 4 broad customer segments:

Individuals & Families

Landlords & Second Home Owners

Developers & RWAs

Corporates

The Lifestyle Manager – An Extension of the Customer’s Family

A Lifestyle Manager at Pinch is deeply empathetic, has a natural attitude towards helping people and is committed to improving lives for the better. Every family has their own set of needs, wants, preferences & behaviours. Our Lifestyle Manager understands this, has the ability to develop a deep bond with a family & its members, and designs solutions keeping their specific requirements in mind. S/he is warm, courteous, patient & a good listener, with an eye for detail. S/he is able to not just solve for what the customer asks, but even anticipate or pre-empt their needs, through her/his deep understanding of the family. Our customer’s peace of mind relies immensely on the Lifestyle Manager, and how efficiently and swiftly s/he works with the other teams at Pinch to be able to meet the customer’s requirements. The Lifestyle Manager has a service-oriented mindset that puts the customer first, even before the company. Practically, s/he is an extension of the customer’s family & thus, the most important link between the company & the customer.

Responsibilities of a Lifestyle Manager

1. Customer Onboarding

Understand the prevailing context in a customer’s life with respect to the services we intend to provide.

Explain how Pinch can help ease the customer’s life by delivering these services in a transformative manner.

Handhold & onboard the customer seamlessly onto Pinch’s ecosystem of services.

2. Solution Deployment

Define & agree upon the interventions needed for fulfilling the customer’s requirements.

Deploy a set of trained domestic helps at the household to take care of the day-to-day chores, & undertake periodic supervision of their work.

Assign errands to the Operations Associates and monitor them for completion to the family’s satisfaction.

3. Partner Management

Work with Pinch’s central partner ecosystem to deploy solutions at the customer’s household and fulfil any new requirements from time to time.

Onboard and work with a local set of quality partners in the immediate vicinity of the customer’s location to bring about greater efficiency.

Oversee the quality of work done by the partners and provide valuable feedback to the central Partnership teams on the same.

4. Customer Lifecycle Management

Have deeper dialogues and conversations with the customer that ease them into the Pinch journey across the 5 stages of pain, convenience, pleasure, delight & transformation.

Educate and enable customers to adopt a wider range of Pinch’s services.

Industries:Hospitality

Function: Others