Lead Data Analyst - Data Operations | Ahmedabad, IN

Lead Data Analyst - Data Operations About the Role: Grade Level (for internal use): 08 The Team: What's in it for you: This is an individual contributor role. This position provides an opportunity to work with client support to directly influence the client experience. We seek a highly competitive and dynamic candidate who can perform under pressure and work creatively and collaboratively to achieve individual and team-specific benchmarks. If you are someone, who admires a challenging environment & assignments and are determined to deliver the business goals then this role is for you. Responsibilities: • Decipher client question and perform research to provide solution. • Provide professional, timely and quality support to customer queries. • Deliver on expected productivity and timeliness targets. • Provide quality (accurate and defect free) response to the client questions (Doing right the first-time mindset). • Red flag any area which can impact the BAU. • Contribute towards process improvement through RCA. • Contribute towards reducing client question through KB articles and identifying pattern of client questions. • Take complete ownership of client question and liaise with multiple teams in order to resolve the client question • Manage workflow of client questions independently. • Proactively looking for areas to improve overall client experience. • Proactively looking for procedure/ audit suggestions. • Involve in Training, and Mentoring on processes and procedures • Assist in on-going projects, and in any UAT being conducted by adhering to timeliness, accuracy and excellence. • Be the advocate of the voice of customer and report key insights/trends. • Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing. What we are looking for: • 4-5 years of experience in financial services/investment management • Good oral and written communication skills. • Client first focus and mindset • Expert knowledge of company and security identifiers such as LEI, DUNs, ISIN, CUSIP, SEDOL etc. • Knowledge of KYC/AML/Third Part Risk Management/Cross Referencing Products or collection knowhow • Product knowledge of Factset/Capital IQ & Capital IQ Pro/Bloomberg will be desirable • Vendor/Client/Product Interaction Exposure/Experience will be an added advantage • Critical thinking and problem solving. • Responsible tasking • Proactive approach • Professional agility • Time Management • Team Player • Attention to detail • Have excellent interpersonal skills, in order to effectively communicate client concerns and product related issues with all our departments. • Flexible to adapt to various work environments. • Ability to work with multiple teams Basic Qualifications: • Education - Graduate/postgraduate in finance/MBA • Advance Proficiency of MS Excel • Proficiency of SQL (Sequel) • Sound knowledge of technical skills, such as SQL (Sequel) • Knowledge of Power BI, Tableau will be an added advantage. • Basic Knowledge of Lean concepts is desirable. What's In It For You? Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: • Health & Wellness: Health care coverage designed for the mind and body. • Flexible Downtime: Generous time off helps keep you energized for your time on. • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf 20 - Professional (EEO-2 Job Categories-United States of America), DTMGOP203 - Entry Professional (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning) Job ID: 313107 Posted On: 2025-03-28 Location: Gurgaon, Haryana, India