Lead Data Analyst - Data Operations | Ahmedabad, IN

Lead Data Analyst - Data Operations

About the Role:

Grade Level (for internal use):

08 The Team:

What's in it for you:

This is an individual contributor role. This position provides an opportunity to work with client support to directly influence the client experience. We seek a highly competitive and dynamic candidate who can perform under pressure and work creatively and collaboratively to achieve individual and team-specific benchmarks. If you are someone, who admires a challenging environment & assignments and are determined to deliver the business goals then this role is for you.

Responsibilities:

• Decipher client question and perform research to provide solution.

• Provide professional, timely and quality support to customer queries.

• Deliver on expected productivity and timeliness targets.

• Provide quality (accurate and defect free) response to the client questions (Doing right the first-time mindset).

• Red flag any area which can impact the BAU.

• Contribute towards process improvement through RCA.

• Contribute towards reducing client question through KB articles and identifying pattern of client questions.

• Take complete ownership of client question and liaise with multiple teams in order to resolve the client question

• Manage workflow of client questions independently.

• Proactively looking for areas to improve overall client experience.

• Proactively looking for procedure/ audit suggestions.

• Involve in Training, and Mentoring on processes and procedures

• Assist in on-going projects, and in any UAT being conducted by adhering to timeliness, accuracy and excellence.

• Be the advocate of the voice of customer and report key insights/trends.

• Work cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing. What we are looking for:

• 4-5 years of experience in financial services/investment management

• Good oral and written communication skills.

• Client first focus and mindset

• Expert knowledge of company and security identifiers such as LEI, DUNs, ISIN, CUSIP, SEDOL etc.

• Knowledge of KYC/AML/Third Part Risk Management/Cross Referencing Products or collection knowhow

• Product knowledge of Factset/Capital IQ & Capital IQ Pro/Bloomberg will be desirable

• Vendor/Client/Product Interaction Exposure/Experience will be an added advantage

• Critical thinking and problem solving.

• Responsible tasking

• Proactive approach

• Professional agility

• Time Management

• Team Player

• Attention to detail

• Have excellent interpersonal skills, in order to effectively communicate client concerns and product related issues with all our departments.

• Flexible to adapt to various work environments.

• Ability to work with multiple teams Basic Qualifications:

• Education - Graduate/postgraduate in finance/MBA

• Advance Proficiency of MS Excel

• Proficiency of SQL (Sequel)

• Sound knowledge of technical skills, such as SQL (Sequel)

• Knowledge of Power BI, Tableau will be an added advantage.

• Basic Knowledge of Lean concepts is desirable. What's In It For You?

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

20 - Professional (EEO-2 Job Categories-United States of America), DTMGOP203 - Entry Professional (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning)

Job ID: 313107

Posted On: 2025-03-28

Location: Gurgaon, Haryana, India

Industries: Biotechnology, Information Technology & Services, Marketing & Advertising