IT Technical Support Associate | ONSITE WCC | URGENT | 2 Interview Process only!

Job Description:

Provides Technical and Warranty support for processors, motherboards, servers, and networking products through phone, email, and chat. Technical in nature troubleshoots and provides customer service for Products. Technical Voice/Email/Chat - Support.

Typical Qualifications:

Education: Bachelor's degree in IT, Computer Science, or a relevant field.

Fresh Graduate are open to Apply

Demonstrates strong verbal and written communication skills.

Experience Target:

with minimum 6 months IT related work experience (BPO/Non BPO).

Knowledge/Skills/Abilities:

Experience in IT Technical Support/IT Helpdesk is preferred

Handle level 1 and 2 support via phone and ticketing system.

Has experience in providing phone technical support to end users.

Demonstrates strong verbal and written communication skills.

Has experience in a BPO Industry

Amenable to working onsite in a Graveyard shift schedule

Must be near WCC or willing to work in WCC

Employer questions

Your application will include the following questions:

Which of the following types of qualifications do you have?

What's your expected monthly basic salary?

How many years' experience do you have as a Technical Support Associate?

How many years' experience do you have in the BPO industry?

Do you have customer service experience?

How would you rate your English language skills?

Industries: Outsourcing/Offshoring

Function: Web Development