IT Technical Support Apprenticeship

Job Description/Requirements

Location: Westlands, Nairobi

Duration: 12 months

Reports to: Technical lead

Key Responsibilities:

• Technical Support: Assist with resolving hardware, software, and network issues.

• System Maintenance: Support the setup, configuration, and maintenance of IT systems, including computers and networks.

• Help-desk Support: Respond to service desk tickets, track issues, and provide timely solutions.

• Documentation: Keep accurate records of IT issues, resolutions, and inventory management.

• Learning & Development: Participate in training and work toward achieving relevant IT certifications.

Requirements:

• Education: Diploma or Bachelor Degree in IT or a related field.

• Technical Skills: Basic understanding of computer systems, software, and networking.

• Communication: Strong verbal and written communication skills.

• Problem-Solving: Ability to troubleshoot and prioritize tasks efficiently.

• Attitude: Eagerness to learn and grow within the IT industry.

What We Offer:

• Training & Certification: Access to industry-recognized IT certifications.

• Career Progression: Opportunities for full-time employment after successful completion of the apprenticeship.

How to Apply:

Please submit your resume and cover letter

Industries: Information Technology & Services

Function: Web Development