IT Support Officer

Full job description

IT Support Officer

Inguest Global Partners Limited

Engineering & Technology

Rest of Nigeria (Nationwide) Full Time

Banking, Finance & Insurance NGN 250,000 - 400,000 Negotiable

Easy Apply

Job Summary

We seek to hire an IT Support Officer to assist in providing first-level technical support to end-users via phone, email, or in-person.

Minimum Qualification : Degree

Experience Level : Entry level

Experience Length : 2 years

Job Description/Requirements

Responsibilities:

Provide first-level technical support to end-users via phone, email, or in-person.

Act as a single point of contact for phone calls and emails from staff regarding IT incidents and Service Request

Receive, log and manage calls from internal staff via GSD Portal, telephone and email.

1st line support - troubleshooting of IT related issues

Take ownership of user incidents and follow up the status on behalf of the user and communicate progress in a timely manner.

To maintain a high degree of customer service for all IT queries and adhere to all service delivery management principles.

Collaborate with other IT teams to ensure seamless delivery of services.

Monitor system performance and proactively identify potential issues.

Generate regular reports on service metrics, such as response times and resolution rates.

Maintain an inventory of IT assets, ensuring proper tracking, tagging, and documentation.

Other duties as assigned.

Requirements:

At least 2 years of experience

BSc. Degree in Computer science, Info tech or similar field of study

Industries: Information Technology & Services

Function: Web Development