IT Support Learnership Retail - iStore iLanga

Vacancy Details

Employer: Core Group

Do you have a passion for technology and innovation? Are you looking for an exciting opportunity to kickstart your career or gain valuable internship experience?

Look no further than the iStore! We're seeking dynamic and talented technical support interns to join our in-store tech team.

At the iStore, we're committed to creating a fun and exciting work environment where you'll have the opportunity to grow and develop your skills. We offer competitive compensation, training and development programs, and the chance to work with some of the most talented and passionate people in the industry.

As a Technical Intern, you'll be an integral part of our store's technical team, working alongside experienced technicians to troubleshoot and resolve customer issues, install and troubleshoot software, and provide support to our customers. You'll get hands-on experience with the latest Apple products and technologies, including Mac, iPhone, iPad, Apple Watch, and more.

Our ideal candidate is self-motivated, detail-oriented, and eager to learn. You should have a strong passion for technology and a desire to help customers get the most out of their Apple products.

Minimum Requirements:

Completed Matric

Completed A+ N+ Qualification

Basic knowledge of computer hardware and software

Familiarity with common operating systems (e.g., Windows, macOS, Linux)

Basic understanding of networking concepts and protocols

Ability to troubleshoot and solve technical problems

Excellent communication and interpersonal skills

Ability to work well in a team environment

Strong customer service orientation

Familiarity with support ticketing systems

Responsibilities:

Provide technical support to customers in-store and over the phone

Troubleshoot and resolve issues with software

Install and configure new hardware and software for customers

Provide support to customers on how to use their Apple products

Maintain accurate records of customer interactions and repairs

Work closely with other members of the technical team to ensure the smooth operation of the store

Key Competencies:

Learning Agility: Ability to learn quickly and adapt to new technologies and processes

Analytical Thinking: Ability to analyze and break down complex technical problems into manageable parts

Initiative: Ability to take ownership of problems and follow through to resolution

Attention to Detail: Ability to pay attention to details and ensure the accuracy of work

Time Management: Ability to manage time effectively and prioritize tasks based on urgency and importance

Professionalism: Ability to maintain a high level of professionalism and work ethic in a fast-paced and challenging environment

Industries:Electrical & Electronic Manufacturing

Function: Others