India -Contractor /Intern 3917

Job description Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Altera is committed to the growth and development of our associates. Does the job description below look like a great fit for your skill set? Feel free to apply! (If the hiring team determines that you're a qualified candidate for the opening, we'll ask you to share the news with your current manager before moving you forward in the process.). If you'd prefer, reach out to the recruiter for this opening to learn more about the requirements and your potential candidacy prior to submitting your application. Job Description: • Provide technical support for Altera products and quickly grasp new concepts. • Adhere to Standard Operating Procedures (SOPs), including patient safety and compliance guidelines. • Diagnose and resolve client inquiries related to system configuration, product functionality, and bugs/enhancements via phone or online communication. • Understand and work with Structured Query Language (SQL) code. • Track and document support requests, ensuring accurate notation of client issues. • Maintain detailed records of problems and solutions for future reference. • Log issues in ServiceNow (SNOW) and escalate client feedback to senior staff as needed. • Collaborate with product development teams to improve system functionality. • Assist consultants in deploying or upgrading client sites. • Meet established support goals and maintain high levels of client engagement. • Address functional and technical issues, including system/data recovery, involving necessary resources at Altera. Key Requirements • Bachelor's degree in computer science, Information Technology, or a related field, or equivalent work experience. • 0-3 years of experience in a systems monitoring and support role. • Basic knowledge of SQL databases, including monitoring and troubleshooting techniques. • Understanding of Windows Server administration and IIS management. • Proficient in troubleshooting system issues and performing root cause analysis. • Strong analytical skills and attention to detail to ensure high-quality service delivery. • Excellent communication skills, both written and verbal, with the ability to work collaboratively in a team environment. • Availability to work in a 24x7 environment (9 Hours weekdays Sat/Sun on-call rotations as required. Must Have: • Collaboration Skills - Must work well in a team setting, across global time zones. Must be willing to learn from and share information with others on the team. • Excellent written, communication, and time-management skills. Works well with others. • Troubleshooting Skills - Able to analyze complex issues independently; problem solving ability is a must. • Basic understanding of SQL (reading/writing queries, troubleshooting data issues) • Hands-on experience with application and product support. • Basic knowledge of SQL (reading/writing queries, troubleshooting data issues), MS SQL Server • Familiarity with Web Server (IIS) management. • Understanding of web application components, including Event Viewer, application logs, IIS logs, and developer tools. • Application and Windows Server support experience Preferred: • Support experience with healthcare solutions and/or integrations • Electronic Health Records (EHR) • Health Information Exchange (HIE) • HL7/CCD/CDA interfaces/Integrations • Good working knowledge of SQL (reading/writing queries, stored procedures, jobs, troubleshooting) • Azure server and networking experience Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com