Inbound Sales - Call Centre Agent

Full job description

Overall purpose of the job: We are looking for Sales Call Centre Agents that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership by effectively selling multiple products to existing and new potential clients and at the same time keeping customer satisfaction at the core of every decision and behaviour. Must have a natural sales ability to sell products telephonically. Duties & Responsibilities:

Answering Incoming Calls

Providing Information

Upselling and Cross-selling

Selling multiple products to potential sales leads received from various platforms

Handling and overcoming client objections, focussing on Opening, Closing, Telephone Etiquette, e.g. buying signals

Identifying customers’ needs through probing - Seize opportunities to upsell products when they arise

Achieving minimum sales targets

Achieving a minimum QA (Quality Assurance) and Compliance score of 90%

Achieving daily and monthly ARPU targets

Achieving daily and monthly sales conversions (must ask all clients for a referral lead)

Achieving daily Talk time and meeting SLA’s and AHT

Adherence to call centre “scripts”, verifying client information, declaration etc.

Build sustainable relationships and engage customers by going the extra mile

Accurate capturing of sales and clients’ personal details

Accurate scheduling of fitments

Liaising with clients’ via e-mail Minimum qualifications and experience:

Matric / Grade 12

3 years+ experience in a Sales Inbound Call Centre (telematics experience advantageous),

Must be flexible to work/be available on weekends and after hours if necessary

1 Saturday per month is compulsory Attributes:

Target Driven

Punctual

Industries: Financial Services

Function: Sales