Inbound Sales - Call Centre Agent

Full job description

Overall purpose of the job: We are looking for Sales Call Centre Agents that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership by effectively selling multiple products to existing and new potential clients and at the same time keeping customer satisfaction at the core of every decision and behaviour. Must have a natural sales ability to sell products telephonically. Duties & Responsibilities:

Answering Incoming Calls

Providing Information

Upselling and Cross-selling

Selling multiple products to potential sales leads received from various platforms

Handling and overcoming client objections, focussing on Opening, Closing, Telephone Etiquette, e.g. buying signals

Identifying customers’ needs through probing - Seize opportunities to upsell products when they arise

Achieving minimum sales targets

Achieving a minimum QA (Quality Assurance) and Compliance score of 90%

Achieving daily and monthly ARPU targets

Achieving daily and monthly sales conversions (must ask all clients for a referral lead)

Achieving daily Talk time and meeting SLA’s and AHT

Adherence to call centre “scripts”, verifying client information, declaration etc.

Build sustainable relationships and engage customers by going the extra mile

Accurate capturing of sales and clients’ personal details

Accurate scheduling of fitments

Liaising with clients’ via e-mail Minimum qualifications and experience:

Matric / Grade 12

3 years+ experience in a Sales Inbound Call Centre (telematics experience advantageous),

Must be flexible to work/be available on weekends and after hours if necessary

1 Saturday per month is compulsory Attributes:

Target Driven

Punctual

Ability to multi-task, set priorities and manage time effectively

Excellent verbal and written communication skills

Ability to remain calm and professional under pressure

Self-motivated

Ability to use positive language

Time Management

Attention to detail

Ability to perform under pressure and within a fast paced environment

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Industries: Financial Services

Function: Sales