Hotel Management (Operations)

Job description A dog hotel is a facility where pet parents leave their dogs while traveling, ensuring their pets are cared for in a safe and comfortable environment. Caution: This role is ideal for individuals who are true dog lovers, with a strong sense of empathy and a deep passion for the well-being of dogs. Selected Intern's Day-to-day Responsibilities Include • Hold a morning meeting with the team to discuss the day’s schedule, any special needs of the dogs, and any issues from the previous day • Ensure that all dogs are healthy and that any medical needs are addressed, coordinating with the veterinary team if necessary • Greet arriving clients and their dogs, ensuring all check-in procedures are followed, records are updated, and necessary paperwork is completed • Address client questions or concerns and provide updates on their dogs if requested • Oversee morning feeding and exercise routines, ensuring all dogs are fed according to their dietary needs and have ample time to play and socialize • Monitor staff performance, provide guidance as needed, and ensure all team members follow protocols and maintain high standards of care • Conduct regular inspections of the facility to ensure cleanliness and safety, addressing any maintenance issues promptly • Check inventory levels of food, supplies, and equipment, placing orders as needed to ensure adequate stock • Oversee lunch and rest periods for the dogs, ensuring they have a comfortable and quiet space to rest • Continue interacting with clients, providing updates, handling walk-in inquiries, and addressing any concerns • Supervise training sessions or enrichment activities for the dogs, ensuring all activities are safe and beneficial • Assist with check-out procedures, ensuring clients are satisfied with the service and providing feedback on their dogs’ stay if requested • Collect client feedback to identify areas for improvement and ensure high levels of satisfaction • Oversee the afternoon feeding and play sessions, ensuring all dogs are well-cared for and any special needs are addressed • Update records and logs, including health records, feeding schedules, and client interactions • Review financial reports and invoices, ensuring all financial transactions are accurate and up-to-date • Complete final administrative tasks, including updating records and preparing reports for the next day • Respond to outstanding emails and communications from clients or suppliers • Review the schedule and tasks for the next day, making necessary adjustments to ensure a smooth start • Continuously monitor the health and safety of all dogs, ensuring staff are trained in first aid and emergency procedures • Provide exceptional customer service, ensuring clients feel valued and informed • Lead and motivate the team, providing training and support as needed • Address and resolve any issues that arise quickly and effectively About Company: A company? Brand? Passion project? Passion turned into a business can be the description of Domigo. We are crazy dog lovers who are driven by a vision to build a better world for dogs and dog people. We are currently working to offer the best experience to dogs and their parents using our services. We are focused on building a "Pet hospitality" brand for dogs. Domigo currently operates from one location in Indore known for its "Dog boarding" service, which can host 50 dogs at any given time, marked as one of the biggest facilities for dogs. We offer technology-driven modern solutions to the pet care space. Our standard operating processes help dogs to stay stress-free. Join the game with us if you are someone who is driven by a "giving back" mindset while making a difference in evolving the pet care landscape in India.