Guest Service Center Agent (Telephone Operator) (171294)

Full job description

Shangri-La The Fort, Manila

Shangri-La The Fort, Manila, located within Fort Bonifacio, the former military base and city centre. With 60 storeys, comprising 576 hotel guestrooms, 97 hotel residences and 96 exclusive Horizon Homes, the building is destined to become a Manila landmark. The new hotel will complement the company’s five existing properties in the Philippines.

The mixed-use business, residential and retail tower is located along 5th Avenue and 30th Street, within the new, fast-developing Taguig business district. A 30-minute drive from the international airport, the hotel will also be close to the Manila Golf Club and Manila Polo Club, and 10 minutes from Makati district, the capital’s financial, cultural and entertainment hub with first-class shopping malls.

DUTIES

Provide support to guests on reservations and other related enquiries

Work with other departments and deliver best-fit solutions for our guests

Increase guest loyalty by delivering a value-added service to our guests

Contribute to maximising business opportunities for the hotel

REQUIREMENTS

Preferably a college graduate with a degree in Hospitality or in the same capacity.

Preferably wiyth 1 year experience in the hospitality industry

Has a passion for Customer Service

Creative and detail-minded

Enjoys planning and organising

Enjoys crafting creative and best-fit solutions for customers

Fresh graduates who are looking to develop their career in hospitality are welcome to apply

Industries: Hospitality

Function: Others