Front office Manager

Full job description

Manages all aspects of individual and corporate customers of NMCRH-KC.

Manages all new avenues of service provision of the hospital.

Monitors all Front Office Executives in coordination with the Front Office Supervisor.

Manages the call center and ensures proper functioning and continuous improvement in their services.

Monitors all information desk personnel.

Supervises all catering and hospitality activities in the hospital related to patient care services.

Takes corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules.

Intervenes and problem-solves for inter-/intra-departmental issues. Facilitates interdepartmental communication, negotiation, and decision-making.

Obtains adequate facts and evaluates data to identify and intervene in actual and/or potential safety and risk management issues.

Documents pertinent information, actions, and decisions, and communicates to appropriate leadership.

Communicates issues identified by front-line staff to the appropriate administrative team related to new administrative or departmental initiatives.

Ensures that all reports and deliverables are submitted on due dates.

Collaborates with clinical and support staff to foster the delivery of quality care.

Maintains visibility with hospital staff through rounds.

Assists in evaluating and reassigning staff during crisis situations.

Provides on-site management of crisis situations to prevent or minimize disruption of services.

Optimizes resources to maintain facility operations.

Monitors emergency action procedures and coordinates activities related to patient/staff evacuation as needed.

Functions as on-site coordinator for internal/external disasters or other major events.

Supports continuous Quality Improvement and promotes appropriate standards of care.

Ensures compliance with the JCI & ISO requirements.

Provides direction for the hospital and ensures that corporate vision, mission, and objectives are fulfilled. Inculcates and cultivates corporate values.

Demonstrates the ability to see the big picture in terms of the strategic operational plan and to monitor and direct processes to fulfill such plans.

Maintains confidentiality regarding patient information and administrative matters of a confidential nature.

Develops and promotes a fair administrative environment which is unbiased and apolitical.

Supports clinical, operational, and facility services throughout the entire hospital on a 24-hour basis.

Serves on Administrative and other hospital committees as requested.

Performs related duties as assigned by the Hospital Administrator.

Attends committee meetings as assigned.

Complies with all OSH (Occupational Safety and Health) and infection control policies, standards, and procedures, and cooperates with hospital management to comply with those requirements.

Works in accordance with documented OSH procedures and instructions, with specific responsibilities.

Is familiar with emergency and evacuation procedures.

Notifies OSH hazards, incidents, near misses, and issues; assists with the preparation of risk assessments and incident reports.

Complies with all procedures and policies of the hospital.

Attends applicable OSH/Infection Control training programs, mock drills, and awareness programs.

Industries:Health, Wellness & Fitness

Function: Others