Front Office Manager Hotel

Manage and supervise the front office team, ensuring they meet guest service standard (check-in/check-out processes. reservations, and payment transactions)

Respond to guest inquiries, complaints, and requests in a timely and professional manner and maintain a positive and professional demeanor at all times

Train, motivate, evaluate front office staff, and conduct regular performance reviews and provide coaching for staff development

Oversee reservation procedures, manage room availability, and review guest billing and ensure accuracy of charges

Ensure compliance with all company policies, health and safety regulations, and industry standards

Maintain cleanliness and organization of the front desk and lobby area

Handle administrative duties such as reporting, managing supplies, and coordinating with other departments (e.g., housekeeping, maintenance, etc.)

Prepare shift reports, including revenue, occupancy, and guest feedback

Handle difficult or escalated situations involving guests, employees, or operations

Develop and implement solutions to resolve any issues promptly.

Use front office software (e.g., VHP systems) for check-in/check-out, room assignments, billing, and reporting.

Job Qualification:

Bachelor's degree in Hospitality Management preferred

Minimum of 2-3 years of experience as Front Office Manager o requivalent

Strong leadership and interpersonal skills

Excellent communication skills, both written and verbal

Ability to handle multiple tasks and work under pressure

Proficiency in front office software and Microsoft Office Suite

Having Certification in hospitality management or related field more preffered

Ability to stand for long periods of time

Willing to be placed at Cisarua, Bogor

Industries: Hospital & Health Care

Function: Admin and Back office