Front Desk Receptionist

To serve as the face of Mind’s Treasure, ensuring a seamless, compassionate, and professional experience for every client from the moment they walk in or call. You will manage the clinic's daily operations, coordinate therapist schedules, and maintain a serene environment.

Key Responsibilities

• Client Relations: Greet clients warmly, manage check-ins/check-outs, and handle inquiries via phone, email, and WhatsApp with high levels of empathy and confidentiality.
• Appointment Management: Coordinate and manage therapist calendars, schedule new sessions, and handle rescheduling or cancellations.
• Operational Support: Collect session fees, manage petty cash, and maintain basic records of clinic expenses.
• Clinic Maintenance: Ensure the reception and waiting areas are tidy, peaceful, and welcoming at all times.
• Admin Support: Assist the founders with basic administrative tasks, such as organizing files, managing inventory for office supplies, and helping with local outreach efforts.

Required Skills & Qualifications

• Education: Graduate in any stream (Psychology background is a plus but not mandatory).
• Communication: Excellent verbal and written communication skills in English, Hindi, and Bengali.
• Technical Skills: Proficiency in Google Workspace (Docs, Sheets, Calendar) and familiarity with social media (Instagram/WhatsApp Business).
• Soft Skills: Exceptional patience, active listening, and the ability to remain calm under pressure.