FirstJob Learner

Full job description

Job Description

The Learner role is a development role in which the role incumbent will be completing a formal, registered qualification while gaining work experience During the period of employment, the Learner will be responsible for delivering tasks in order to execute predefined work objectives such as research, analysis, administration, process and project work that add value to the business area The Learner will be expected to fulfil all the requirements of the qualification. Additional work-related training will be provided a required

Identify and escalate potential risks that may lead to increased costs.

Demonstrate cost consciousness and awareness of personal contribution to costs.

Increase knowledge and understanding of financial processes and adheres to required operating standards.

Adhere to the Organisation's shared values, service standards and Treating Customers Fairly (TCF) outcomes with regards to customer interaction.

Resolve customer dissatisfaction/complaints and takes ownership of the problem. Communicates with customers according to agreed standards.

Collect customer feedback to help improve customer service.

Ensure that product knowledge and advice is technically accurate.

Work with enhanced processes and procedures to maintain operational efficiencies.

Ensures that quality standards are adhered to.

Adheres to Company policies and procedures. Maintains accurate activity reports.

Investigate innovative ways to optimise processes.

Contribute to the alignment of business processes to customer service.

Advise line management on potential opportunities for process and system improvements.

Industries: Financial Services

Function: Others