FirstJob Intern

Full job description

Job Description

To deliver on predefined work objectives while gaining structured work experience in the business area

To perform varied tasks which may include research, analysis, administration, process and project work that add value to the business area

Adhere to the organisations shared values, service standards and Treating Customers Fairly outcomes with regards to customer interaction

Resolve customer dissatisfaction or complaints and take ownership of the problem

Communicate with customers according to agreed standards

Collect customer feedback to help improve customer service

Ensure that product knowledge and advice is technically accurate

Work with enhanced processes and procedures to maintain operational efficiencies

Ensure that quality standards are adhered to

Adheres to c policies and procedures

Maintain accurate activity reports

Investigate innovative ways to optimise processes

Contribute to the alignment of business processes to customer service

Advise line management on potential opportunities for process and system improvements

Demonstrate the shared value of, I get better and better

Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise

Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained

Stay relevant and up to date with legislations and new developments

Maintain a positive attitude and respond openly to feedback

Handle stress in ways that do not negatively impact others

Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards

Take ownership of personal career development leveraging formal and informal opportunities

Read situations and organisational realities

Set aside personal agenda for the greater good

Act in an ethical transparent and morally defensible manner including highlighting unethical practices

Share debate and communicate learnings

Flag and debate issues constructively

Promote a friendly cooperative climate

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

24/04/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

 

Industries: Financial Services

Function: Others