ERP/POS Software Support/Implementation Consultant

Job Description/Requirements

Experience

o 3 + Years Of Implementations Experience (Preferably POS/Accounting/ERP Software). Should have Both Technical & Business Process Analysis Experience in medium to Large scale Projects.

· Functional Area

o Accounts, Inventory, Procurement, MIS Reports

TECHNICAL SKILLS

o Knowledge on Point Of Sales & Accounting Software Implementation

o Proficiency in SQL and Databases, Reporting tools (Preferably Crystal) is needed.

o Knowledge on Desktop Client / Server Applications

·

Key Skills

o Previous full life-cycle implementation experience with Accounting/ERP Implementation

o Background as a Software Support Consultant & Implementation Engineer or Business Analyst

o Must possess strong cross team/group/org collaboration skills.

o Excellent organizational, analytical, and problem solving skills

o Excellent communication and presentation skills

o Willingness to travel Local/Abroad

o Flexible to work in shifts

Responsibilities

o Installation, Configuration & Troubleshooting Of Software Components Remotely/On site

o Assess/evaluate client requirements against scope of project, manage project plan and schedule.

o Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication.

o Troubleshooting Software/Hardware/Networking/OS related queries of our global customers Over Phone which involves working in different time zones

o Take calls from Global customers and initiate the right response to them, positively and professionally

o Deal with a wide range of products

o Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand

o Work closely with Solution Architects and/or Engagement Managers to ensure appropriate follow-up of identifying client needs and follow-up activities.

o Responsible for providing Engagement Managers and/or clients with updated implementation plans, Support Calls communications documents, follow-up memos, etc. • Ability to manage multiple clients and projects/tasks simultaneously.

o Collaborate with several teams (e.g. software development, testing, engineering, sales) to achieve our common goal of solving our customer problems and enhancing our products

o Share your knowledge with other people in writing technical documents and enlarge the knowledge database

Industries: Information Technology & Services

Function: Web Development