Digital Transformation Manager

We are a global technology and services leader that powers the world's best brands, today and into the future. We're human-centered, tech-powered, intelligence-fueled.

Our Mission

We design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges.

Key Focus Areas

• Designing game-changing brand experiences

• Running digital operations that deliver global consistency with a local touch

Job Description

Innovation & Transformation Consultant Role

This role involves working in close partnership with our clients, Sales and delivery teams to identify opportunities and provide value-added solutions to improve performance, increase efficiency, optimize cost, and add value.

Key Responsibilities

• Co-innovate with clients to outline transformation roadmaps

• Identify opportunities by conducting detailed process discoveries and customer journey mapping

• Support delivery, account management, sales teams in problem-solving and driving business growth

• Develop innovative solutions to address people, process, and technology opportunities

Desired Skills/Preferred Qualifications

• Comprehensive understanding of business process service and CX business and associated channels

• Solution building – business transformation roadmaps

• Transformation/process re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean/Six Sigma)

Industries: Information Services, Outsourcing/Offshoring, Recreational Facilities & Services