Digital Relationship Officer

About Jobs at Teleperformance : Relationship Executives needs to manage calls from Premium account holder customers regarding Banking Products, customer service problems and Generate Lead of Banking products like Personal Loan, Home Loan, General insurance, Credit card, Auto Loan etc. Apply Relationship Executive/Officer jobs in Rooma Kanpur UP

Post: Digital Relationship Executives / Officer – Work from home/anywhere

Experience Required : 0 to 6 months in or with Customer Care/Support experience or basic knowledge

Job Location: Candidate can join from Rooma Kanpur Uttar Pradesh

Salary: Depends on Performance and Experience

Work Shift: Day / Night- Rotational shift as per assigned region wise

Roles & Responsibilities

• Relationship Management – To develop and strengthen customer relationships through effective relationship management in accordance with the business goals

• Client Outreach – Manage the portfolio through client outreach and continuous monitoring of client relationship including product, portfolio and banking needs from Rooma Kanpur

• Customer Service and Sales – Up selling, cross-selling, providing regular market information and updates to the customers. Extremely efficient servicing of requests to create a superior customer experience.

• Act as the Single Point of Contact for customer’s Banking Requirements and manage all from Rooma Kanpur UP only.

Qualification / Eligibility Criteria:

Pre-Requisite

• Graduate/Undergraduates in any stream

• Freshers can apply jobs from Rooma Kanpur

• Language capabilities – English (Written & Verbal)

Required Skills:

• Customer Centricity –

• The mindset of “highest value for the customer” always willingness to help, demonstrate ownership, and attention to details

• Communication Proficiency –

• Ability to convey message effectively: Comprehension, Active Listening, Rate & Clarity of Speech, Conversational Ability

• Ability to understand the customer problem and provide solution or information as per company policies and process to apply jobs from Kanpur

• Ability to compose grammatically correct, concise, and accurate paragraphs

• Basic Knowledge of Computer is a must. Can manage regular work from Rooma Kanpur Uttar Pradesh

• Good understanding of etiquette for written communication

Industries: Consumer Services, Information Services, Outsourcing/Offshoring