Digital Banking Executive

A digital banking executive manages the online and mobile banking services for a bank. They are responsible for acquiring new customers, ensuring customer satisfaction, and meeting sales targets. Responsibilities Product campaigns: Participating in product campaigns to ensure customers have access to product information KYC: Following Know-Your-Customer (KYC) inspection requirements Strategic planning: Overseeing strategic planning for digital platforms Project management: Managing projects to enhance digital platforms Collaboration: Working closely with IT and marketing teams to improve digital platforms Customer acquisition: Enrolling new customers in mobile banking Sales: Meeting sales targets for mobile banking activation and usage Customer service: Providing excellent customer service and responding to customer feedback