Desktop Support Specialist

We have an opening for EUC Desktop Support Location: Mumbai Exp:5 - 7 YEARS Freshers pls don't apply Job Description • Install, troubleshoot and repair desktop/laptop issues (both hardware/software) • Install Standard SOE Image on Desktops and Laptops. • Install, configure and troubleshoot standard applications (MS Office, Adobe, etc.) • Basic troubleshooting of Conference devices/Projectors/Meeting room facilitation. • Provide technical assistance and training to end users on computer operating systems and Standard applications. • Instruct and assist end users in the use of computer equipment, software and accessories. • Document all support activity within the IT Incident and Change Management tracking tool. • Ensure standard operating procedures and known error logs are kept up to date. • Support and monitoring of critical systems and services. • Patching and build of desktop, Laptops and mobile devices. • Systems backup monitoring and reporting • Participate in monthly Inventory Audits • Follow Asset Management policies and ensure CMDB records are updated accurately and consistently • Completing ad-hoc tasks set by the EUC Team Lead/Operations Manager • Flexibility to work out of hours to meet business requirements • To work 9 hour shift and/or as per business requirements