Desk Collection - Jakarta

Primary Job Role :

The Desk Collection Staff will be responsible for managing customer accounts that are in default or delinquent, ensuring timely collection of payments and reducing the company's bad debt. This role requires excellent communication skills, negotiation skills, and the ability to work under pressure.

Job Description :

Contacting customers who have defaulted on payments and negotiating payment plans to ensure timely collection of payments

Managing the accounts of delinquent customers and recording all communications and actions taken in the company's systems

Providing regular updates on customer accounts to the Desk Collection Leader and Operation Director

Collaborating with the Customer Service team to resolve customer issues and concerns related to billing and payments

Developing and implementing effective strategies for reducing the company's bad debt and minimizing losses

Staying up-to-date on industry trends and regulations related to debt collection and compliance.

Job Qualifications :

Bachelor's degree is preferable.

At least 1 years of experience in desk collection or related field

Strong negotiation and communication skills

Ability to work under pressure and meet tight deadlines

Familiarity with debt collection regulations and compliance

Proficiency in Microsoft Office and other relevant software

Attention to detail and accuracy in record-keeping.

Industries: Financial Services

Function: Admin and Back office