Deputy Manager- OTC Collection

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How will you do it?

• Collaborating on debt collection efforts with Accounts, Sales, and the Legal Department on highly delinquent accounts.

• Developing debt collection strategies and plans.

• Adhering to the FDCPA throughout the debt collection process.

• Contacting debtors by telephone to enact and negotiate debt recovery.

• Searching publicly available databases to track down defaulters, including Credit Bureau information, background checks web portals like D&B , Equifax etc.

• Preventing repeated payment delinquency by negotiating manageable debt payments.

• Negotiating settlements to receive payment on a certain percentage of the debt.

• Keeping copies and electronic records of all communications, payment plans agreed to, and amounts paid.

• Support legal affidavits, formalizing payment plans, coordinate with legal or third party agencies on AEE (all effort exhausted cases)

• Supply communication proofs, contracts etc. as in when needed for court proceedings.

• Initiating legal and repossession proceedings if debt recovery fails.

What we look for?

• Debt collection certification or training preferred.

• In-depth knowledge of the FDCPA and professional codes of conduct.

• Exposure to various ERP’s like SAP , Oracle , BAAN , JD Edwards and collections tools like getpaid.

• A minimum of 2 years’ experience in third party collections.

• Previous late stage debt collection experience will be advantageous.

• Experience in developing and enacting debt recovery plans and strategies to prevent losses.

• Exceptional ability to communicate with debtors to negotiate debt payment plans.

• Ability to collaborate on debt collection efforts with other departments and institutions.

• Experience in tracking down defaulters by searching publicly available databases and records.

• Exceptional recordkeeping and interpersonal skills.

• Exceptional reconciliation skills

Industries: Computer & Network Security, Consumer Goods, Health, Wellness & Fitness