Customer Support Specialist

Job Summary

As a Customer Support Specialist, you will provide excellent support services to the company's customers, solve various problems they encounter during the shopping process, and provide after-sales service.

Minimum Qualification : High School (S.S.C.E)

Experience Level : Entry level

Experience Length : 1 year

Working Hours : Full Time

Job Description/Requirements

Responsibilities:

Communicate with customers via phone, email, and online chat platforms to handle their questions and feedback.

Solve customer issues regarding orders, payments, returns, and exchanges.

Provide customers with accurate product information and purchase recommendations.

Track customer complaints and feedback to ensure that issues are resolved promptly.

Assist the team to improve customer support processes and increase customer satisfaction.

Requirements:

Good communication skills and customer service awareness.

Able to withstand pressure and work in a fast-changing environment.

Be patient and willing to solve customer problems, and have a team spirit.

Benefits:

Competitive salary.

Flexible work arrangements.

Complete welfare system (such as medical insurance, transportation subsidies, etc.).

Career development opportunities and training support.

 

Industries: Financial Services

Function: Others