Customer Support Associate

About the job Key responsibilities: 1. Respond to customer queries through calls, emails, and chat support 2. Provide accurate information and effective solutions to customer concerns 3. Maintain detailed records of customer interactions and resolutions 4. Adhere to company policies, guidelines, and quality standards 5. Collaborate with internal teams to resolve escalated or complex issues 6. Ensure a seamless and positive customer experience Requirements: 1. Education: Minimum HSC (12th pass) or graduate (freshers are welcome) 2. Experience: Prior customer support experience is preferred but not mandatory 3. Excellent verbal and written communication skills 4. Strong problem-solving abilities with a customer service-oriented mindset 5. Ability to work in a fast-paced environment and handle customer concerns professionally Skill(s) required Customer Support English Proficiency (Spoken) English Proficiency (Written) Time Management Earn certifications in these skills Learn Business Communication Who can apply Only those candidates can apply who: 1. are from Mumbai only Salary Annual CTC: ₹ 2,40,000 - 3,36,000 /year Perks 5 days a week Cab/Transportation facility Number of openings 15 About Wehire Talent Solutions Instagram page Wehire Talent Solutions is an HR recruitment company situated in Kandiwali West, Mumbai. We help candidates to help them find the ideal job.