Customer Support and Order Management

Job Description:

• Processing of all incoming customer orders in SAP ECC as per the agreed SLA.

• Creation of Sales order , Return orders, FOC orders, Sample orders as per policy guidelines.

• Validate incoming orders to ensure accurate and appropriate customer order delivery.

• Closely coordinate with internal and cross functional teams to ensure timely processing of orders.

• Coordinate with Accounts Receivable team for order release status

• Ensure to receive and maintain records of approvals as per COA for processing of any deviation

• Manage customer queries related to order processing

• Update sales team on the order status

• Data support for audit

• Preparation of MIS, dashboards

experience5

Industries: Consumer Services, Human Resources, Information Services